At Sukoon Fragrances, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsatisfactory product, please contact us so we can help resolve the issue.
1. Exchange Policy
We offer a 7-day exchange policy. You have 7 days from the date of receiving your order to request an exchange.
To be eligible for an exchange:
- The fragrance must not have been used more than 5%.
- The product must be in its original condition and packaging.
- The product should include all original accessories and packaging where applicable.
- You must contact us before sending the product back.
If you want to exchange a product because you simply changed your mind or selected the wrong fragrance, the delivery charges for the exchange will be paid by the customer.
2. Returns & Refunds
If you are not satisfied with your parcel and would like a refund, you may return the product using any courier service at your own expense.
Once we receive and inspect the returned product, we will process a refund for the product amount only. Original delivery charges and return shipping charges are non-refundable unless the issue was caused by Sukoon Fragrances.
Refunds will be made through:
- Easypaisa
- Bank Transfer
The refund will be processed after the returned product has been received and inspected.
3. Damaged or Broken Products
Please check your parcel immediately after receiving it.
If your fragrance bottle, cap, packaging, or another part of the product arrives broken or damaged, contact us as soon as possible and provide clear photos or a video showing the damage.
If the damage is confirmed to be our responsibility, we will send you a replacement parcel free of charge and arrange to take back the damaged product where applicable.
4. Incorrect or Defective Products
If you receive:
- The wrong product
- A defective product
- A damaged or broken bottle
- A product damaged during delivery
please contact us immediately.
After reviewing the issue, if the fault is confirmed to be on our side, we will provide an appropriate solution, such as a replacement at no additional cost.
5. Customer-Requested Refunds
If you are simply not satisfied with your purchase and request a refund, the product must meet our return conditions.
For customer-requested returns:
- Return shipping is the customer’s responsibility.
- The product amount may be refunded after inspection.
- Delivery charges are non-refundable.
- The product must not have been used more than 5%.
- The return must be requested within 7 days of delivery.
6. Non-Returnable Products
For hygiene and product-safety reasons, certain products may not be eligible for return or exchange.
We may not accept returns for:
- Products that have been used more than 5%
- Products without their original packaging
- Products damaged after delivery due to customer handling
- Products returned after the 7-day return/exchange period
- Customized or specially prepared orders, where applicable
- Gift cards
- Products that are otherwise not in resalable condition
If you are unsure whether your product qualifies for a return or exchange, please contact us before sending it back.
7. How to Request a Return or Exchange
To request a return or exchange, please contact us with:
- Your order number
- Your name and phone number
- Reason for the return or exchange
- Clear photos/videos of the product, especially if it is damaged
Please do not send any product back without contacting us first. Returns sent without prior approval may not be accepted.
8. Refund Processing Time
Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be processed through Easypaisa or bank transfer.
Processing time may vary depending on the payment method and banking service. If you have not received your refund after the communicated processing period, please contact us.
9. Contact Us
If you have any questions about our Return, Exchange & Refund Policy, please contact us:
Sukoon Fragrances
Khaqan Street, Arif Colony, Gill Road
Gujranwala, Punjab 52250, Pakistan
Phone: +92 331 0490274
Email: info@sukoonfragrances.com
Website: sukoonfragrances.com
We are always happy to assist you with your order and make sure your experience with Sukoon Fragrances is as smooth as possible.